Contact Bruno Casino — Support and Assistance

Bruno Casino offers several ways to get in touch. Live chat is the fastest route for anything time-sensitive. Email works better for requests that involve documents or require a written record. Both are available around the clock.

Available Support Channels

Live Chat

The live chat is accessible via the speech bubble icon at the bottom right corner of every page on the platform — desktop and mobile. A live agent responds immediately during active hours. This is the recommended first point of contact for anything that affects an active session or a pending transaction.

Most account-level queries — KYC status, withdrawal delays, bonus disputes, login issues — can be resolved in a single live chat conversation. Agents have direct access to account data and don't need to escalate routine requests.

Email Support

Email is the appropriate channel for requests involving documentation — KYC submissions, identity verification queries, formal complaints, or situations where you want a written record of the exchange. The contact address is listed in the Help section at the bottom of the platform. Include your account username or registered email and a clear description of the issue to avoid unnecessary back-and-forth.

Independent Support Resources for Players in France

If you have concerns about your relationship with gambling — or someone else's — the following organisations provide free, confidential support in France:

• Joueurs Info Service — national helpline dedicated to gambling-related issues
  Phone: 09 74 75 13 13 (7 days a week, 8am – 2am)
  joueurs-info-service.fr
• Addictaide — guidance and referral platform for all addiction-related concerns
  addictaide.fr
• SOS Joueurs — association providing support to problem gamblers and their families
  sosjoueurs.org

These services operate independently of Bruno Casino and are available to anyone — whether or not they are currently playing.

Legal Information

Bruno Casino is operated by Dux Group N.V., licensed by the Kahnawake Gaming Commission. Terms and Conditions, Privacy Policy, AML Policy, and Responsible Gaming documentation are all accessible via the footer links on the platform.

For unresolved disputes that cannot be settled through standard support channels, the Dispute Resolution procedure outlined in the Terms and Conditions provides a formal escalation path. The relevant steps and applicable authority are detailed in that document.